We’ve all had those awkward situations. The ones that make our stomach’s lurch, our chest gets tight. Like the time a client asked for a refund. Or, the time a client left a bad review. Or, the time when I lost my biggest client. Sheesh. It’s been a...
Until recent years, it was tough to see exactly what strategies were working best with visitors to your website. Now you can easily look at which pages get the most traffic, where the traffic is coming from, and how long visitors are staying on your site. Google...
Chatbots are completely transforming the way business leaders think about their customer service strategy. As this technological advance continues to grow in popularity, we’re seeing companies across all industries use chatbots to take their customer...
Customer relationship management (CRM) is a pretty hot term being bandied about among digital marketers and SEO experts. What many don’t realize is that CRM is not just a piece of software. It is a mindset. As such, CRM should be an integral part of every...
Having an online presence is a must in 2018. As more consumers use the internet to search, shop and socialize, it’s crucial that your business is positioned to get in front of your audience and drive engagement. The good news is, there are organic tactics you...
Big data and predictive analytics are offering cost-effective and strategic solutions for business operations in a modern marketplace. Whether you are a local business or a Fortune 500 Company, cloud-based Business Intelligence tools provide an upper hand when it...